Frequently Asked Questions

How does Acai work?

Acai uses machine learning (aka AI) to buy and sell crypto automatically on your behalf, with amount of risk chosen by you. If you set high risk, it will focus on finding the best moments to catch big increases. If you set low risk, it will focus on avoiding losses.

What is confidence?

Confidence is how much risk do you currently want. Think about it like an answer to "How confident are you that the price is going to increase?"

How often should I change the confidence?

How often you want. It can be monthly, weekly, daily. Acai usually makes up to 3-4 trades a day so changing confidence every hour won't do much.

What is the minimal amount to start using Acai?

It's 10 dollars, we recommend you start with a small amount and then increase it when you see the results.

Can I trade manually while using Acai?

Absolutely! Acai will recognize you made a trade and continue doing its business. If you want some coins to be untouched by Acai, please declare the amount in "do not touch".

What is Acai's strategy?

Acai is using multiple data sources, including technical analysis, to optimize profit/risk ratio. One example of such ratio is Sharpe ratio and Calmar ratio. This means Acai will NOT earn you tons of money in one week. It is a tool for long-term investing with better performance than just buy & hold strategy.

How long I have to wait for Acai to make the first trade?

Acai is usually making a transaction at least one in 3 days, but it can be way sooner. If you can see your balance and the chart in the app, everything is ok, just wait :)

Do you guarantee profits?

No! Investing in cryptocurrencies is very risky and there is no way to guarantee profits - don't believe anyone who says otherwise. Nevertheless, we can guarantee that we have made every effort to ensure that the Acai algorithms are the best possible, we spent a lot of hours on testing them scientifically.

Why did you launch on HitBTC?

Two reasons. First, it has the biggest liquidity by Second, it has very low fees - 0.07% taker fee. There's a caveat, though - if your account isn't verified, you have a whopping 0.2% fee. This will probably decrease your profits by 50-80%. So if you want to use Acai, please verify your account.

When will you expand to Binance?

We will integrate with Binance when we will achieve enough momentum on HitBTC alone - we want to make sure our core value proposition is valuable to you. It may take several months.


You support only BTC/USDT right now. When will you add new coins?

We will add new cryptocurrencies after we will make sure our users like using Acai. Adding ETH/USDT is one of our milestones.

How do I change my password?

Please go to the Settings Tab, you can find the button there.

Which API access rights does Acai need?

In short: everything except withdrawals. In detail:

  1. Order book, History, Trading balance

  2. Place/cancel orders

  3. Payment information

Please, don't check "Withdraw cryptocurrencies". Seriously. We don't want access to your funds and Acai may work incorrectly if withdrawals are enabled.

Is Acai secure?

Yes - we have even delayed several releases to make sure everything is secure. Having said that, your funds are deposited on HitBTC which is an independent entity and we are not responsible for their security, even if they had no major incidents since 2013. Learn how to use your HitBTC account safely here.

What is Acai's performance?

Performance is different for every user - how you use Confidence changes the way Acai trades. We recommend using Acai with $20-$100 and see how it works for yourself for a month. Remember, Acai is going to optimize profit to risk, so don't be surprised if it's under the market for a while.

How can I contact you?

We make every effort to ensure that your experience with Acai is as good as it can be at this early stage, so don’t hesitate to reach out: or via Telegram:


Acai provides the software as a service only. Acai does not provide financial, investment, legal, tax or any other professional advice. Acai is not a broker, financial advisor, investment advisor, portfolio manager, or tax advisor. Your decisions made in reliance on the products or services or your interpretations of the data are your own for which you have full responsibility.

Past performance is not a guarantee of future returns. Investments in cryptocurrencies and other investment options are speculative and involve high degrees of risk. You could lose all or a substantial amount of your investment.

©2019-2020 Acai. All rights reserved.